Behavioral Health and Social Services
Behavioral Health and Social Services Department
Our department provides compassionate, personalized support to all patients, helping with mental health issues like depression, anxiety, grief, family conflicts, substance abuse, and stress from illness or life challenges. BACH also supports those dealing with trauma and abuse.
BACH’s counselors focus on understanding and treating each patient’s needs, working closely with primary care providers to support overall health and wellness.
Social services offer broad support to individuals and families, connecting patients with mental health and substance abuse counseling, healthcare through clinics and mobile units, and help navigating the healthcare system. Programs also provide housing assistance, food support through local pantries, and case management to access benefits like CalFresh and Medi-Cal. By addressing immediate and long-term needs, BACH’s services promote healthier, stronger communities.
Services Include:
Child-play Therapy
Individual Therapy
Family Therapy
Cognitive Behavioral Therapy
Sleep Therapy
Telepsychiatry
Coping with Post-Traumatic Stress Disorder
Pain Management
School-linked services
Enhance Care Management (ECM)
Workshops (Aging well, healthy eating, etc)
Preventative Counseling Services
Home visits/Community Visits
Tabacco Cessation *
Substance-Use Disorder services *
Addiction treatment: Medication Assistant treatment
Low Barrier Services
Community Resource Referrals
Health Education
API Cultural & Education events
Acupuncture and wellness program
Promoting Access to health services
Needle Exchange
Outreach
(HOWPA) Housing opportunities for Patients with AIDS
Mobile Clinics
Healthy Steps Program (0-3 years)
*Telehealth Services are available
Our outreach team is here to assist you with enrolling in Medi-Cal and other state-funded programs, providing insurance and eligibility assistance to help you get covered and access essential health services.
Schedule an Appointment
To schedule an appointment please call us on 510-770-8040 or 408-729-9700
You can also reach out to our team by sending an email to info.bh@bach.health
Medication-Assisted Treatment (MAT) Program
BACH's Medication-Assisted Treatment (MAT) program helps patients with opioid use disorders (OUD) and chronic pain by combining medicine with counseling. A medical provider, behavioral health provider, and substance use counselors work together to support each patient. This approach helps many people reach and keep their recovery goals. Patients in the MAT program are encouraged to join both one-on-one and group counseling sessions.
Contact information: email address
*For adults only
*Available in Alameda & Santa Clara County
*Telehealth Services are available
Harm Reduction Program
BACH’s harm reduction team provides services like street outreach, syringe exchange, overdose education, and naloxone distribution. They offer HIV and Hepatitis C testing and connect people to care. The program aims to prevent the spread of HIV, Hepatitis C, and other infections. They offer drug testing supplies (like fentanyl test strips), sexual health supplies, and wound care kits. By educating people who use drugs, they help reduce harm to individuals and the community. Some resources, like overdose prevention, are available to everyone.
Contact information: Info.harmreduction@bach.health
*For specific population only
*Available in Alameda and Santa Clara County
Arise: Asian Wellness Project:
Arise is a free Mental Health Prevention and Early Intervention program supporting emotional well-being in the East Asian community in South Alameda County. Arise provides workshops, counseling, support groups, and community events, while also connecting people to other healthcare and social services. The team also runs the API wellness program, offering eastern medicine, educational workshops, and counseling. Through this program, we refer participants to BACH clinic services.
Contact information: ARISE@bach.health
*For API seniors and teenagers only
*Available in Alameda only
Special Programs
Street Medicine Program (HSM):
BACH’s Street Health Medicine program has three special teams that bring healthcare and social support to people experiencing homelessness in encampments across Alameda and Santa Clara Counties. Each team has Community Health Workers who are highly trained to manage complex needs. They help connect our unhoused patients to BACH’s clinics for important services, like dental care, mental health support, medical treatment, and help with substance use issues.
BACH helps people without homes in Alameda County and Santa Clara get the healthcare they need. The HSM team has community health workers who connect people to BACH's medical, dental, and mental health services, as well as other support.
Contact information: info.streethealth@bach.health
*For adults only
*Available in Alameda & Santa Clara County
*Telehealth Services are available
Behavioral Health Services:
Behavioral health is how our thoughts and actions affect our physical and emotional health. Integrated Primary Care combines medical and mental health services to better meet people’s needs. BACH’s Behavioral Health team includes licensed mental health professionals who support patients with issues like depression, anxiety, diabetes management, quitting smoking, and substance use.
Contact information: info.IBH@bach.health
*For all ages
*Available in Alameda & Santa Clara County
Substance Use Disorder (SUD) Program
BACH offers counseling for people dealing with substance use at any stage of recovery. Our team includes certified counselors and licensed mental health professionals who provide one-on-one support, recovery plans, and guidance. We also have a Relapse Prevention group that meets weekly online and monthly in person, using art to help with mental health issues like depression and anxiety.
Contact information: Info.tobacco@bach.health
*For adults only
*Available in Alameda & Santa Clara County
*Telehealth Services are available
ECM (Enhanced Care Management) Program
The ECM (Enhanced Care Management) Program offers personal care to support people with complex needs, connecting them with health and social services for better results. The team also helps prevent homelessness by offering resources like emergency assistance, case management, and support to keep individuals and families in stable housing.
Contact information: Info.ECM@bach.health
*For eligible specific population only
*Available in Alameda & Santa Clara County
HealthySteps Program: Helping Families Thrive from the Start
What is HealthySteps?
HealthySteps is a special program that helps families with young children get the support they need during the most important years of life. It goes beyond regular doctor visits by providing guidance on parenting, child development, and overall family well-being—all in the same place where babies and toddlers receive their medical care.
How It Works
A HealthySteps Specialist (HSS) joins the pediatric care team to support families with children from birth to age three (or five, at some locations). The HSS meets with families during well-child visits and stays connected between appointments to provide:
Developmental screenings to track milestones
Help with common parenting concerns (feeding, sleep, behavior, emotions, attachment)
Support for caregivers’ mental health (like postpartum depression)
Connections to helpful community resources
Extra guidance through home visits or parenting groups
Who Does HealthySteps Help?
HealthySteps is designed for all families, but especially those in low-income or high-risk situations. Research shows that children’s health is deeply connected to their family’s well-being. By supporting parents and caregivers, HealthySteps gives children the strongest start in life.
Why It Matters
HealthySteps makes a real impact by:
Helping children grow up healthier – improving physical, emotional, and social development
Supporting parents and caregivers – reducing stress and providing parenting guidance
Making pediatric care better – improving doctor visits while lowering healthcare costs
A Nationwide Program with Big Results
HealthySteps is available at 119 locations across the U.S. and is growing! Families love the program because it gives them the tools, support, and confidence to raise happy, healthy children.
Learn more about the HealthySteps model and services here.
Need more infote Source
Quote about the importance of this program, what we hope to accomplish, etc. from provider/program manager
Resources
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The GAD-7 (Generalized Anxiety-Disorder) Test
Checking Anxiety Levels - see how strong feelings of anxiety are.
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The PHQ-9 (Patient Health Questionnaire-9)
Questionnaire that helps find out how serious someone's depression is.
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BH Brochure
View and download pdf version of our official Behavioral Health and Social Services Brochure.
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Suicide and Crisis Lifeline
988 offers 24/7 judgment-free support for mental health, substance use, and more. Text, call, or chat 988. Access for Deaf/HoH and Spanish speakers.
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National Domestic Violence Hotline (24/7)
The National Domestic Violence Hotline provides 24/7 crisis intervention services for victims of domestic violence. Calls are anonymous and confidential.
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National Human Trafficking Hotline
The Hotline connects victims and survivors of sex and labor trafficking with services and supports to get help and stay safe.
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National Sexual Assault Hotline (RAINN)
Description goes here -
LGBT National Hotline
Hours
Mon - Fri:
11 AM - 8 PM/pacific time
Sat:
9 AM - 2 PM/pacific time
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Trevor Project
Nonprofit organization with a charitable mission of ending suicide among lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ+) young people.