Bay Area Community Health
2024 Annual Report
United for a stronger, healthier community
Building a Stronger, Healthier Bay Area Together: A Message from Our CEO Dr. Zettie D. Page III
As we reflect on 2024, we recognize it was a year of both challenges and progress. Headlines often reminded us of uncertainty—policy changes, shifting funding, and the ongoing pressures faced by vulnerable communities. And yet, through it all, one thing never changed: our mission.
We remained steadfast in our commitment to provide quality care for every person who walked through our doors. No matter your story, your background, or your ability to pay—you were, and always will be, welcome here. This mission is more than words; it lives in your daily acts of care, compassion, and resilience.
Over the past year, we continued to grow in new ways—expanding services, strengthening partnerships, and building teams to meet our community’s needs. As part of this work, we also developed a three-year strategic plan to guide our efforts, ensuring we remain responsive and intentional in addressing the evolving needs of the communities we serve. Just as we cared for our patients, we also supported one another, because a healthy community begins with a healthy team.
While change around us continues, one thing is certain: your health, your well-being, and your voice matter. Every visit, every conversation, and every step you take toward care makes a difference—not just for you, but for our entire community. Together, with kindness, respect, and compassion, we are building a healthier, stronger Bay Area for everyone.
United for a stronger, healthier community.
Thank you for being the heart of Bay Area Community Health and for trusting us to be here for you in 2024—and beyond.
In health and with gratitude,
Zettie D. Page III
MD, Ph.D., MBA, MSW, MS Chief Executive Officer
Our Mission
To deliver exceptional health and social services that improve quality of life for the individuals, families, and communities we serve
Our Vision
For everyone in our community to have access to high quality, comprehensive, and affordable healthcare
Our Values
Equality: Everyone deserves to enjoy quality healthcare, no matter their ability to pay
Commitment: We are dedicated to FQHCs, and will seek opportunities to advocate and strengthen this service model
Community: By listening to our community with humility, we gain strength, partnership, and purpose
Respect: All who enter our doors—patients, staff, community, and partners—are heard with an open mind, valued for their unique strengths, and treated with respect and kindness
Excellence: We constantly strive to perform at the highest level while learning new ways to improve our work
DENTAL
MEDICAL
VISION
BEHAVIORAL HEALTH
SPECIALTY CARE: Acupuncture, Chiropractic, Dermatology, Podiatry
Navigating Health Together: Leadership Message
As we reflect on the past year, on behalf of the Board of Directors, we want you to know how proud we are of the staff who support you—the heart of our mission. Behind the scenes, your care team coordinates, plans, and adapts to meet your needs, ensuring services are accessible, timely, and welcoming.
This year, our focus remained on strengthening the health and well-being of our community. The Board is dedicated to providing strategic guidance, supporting innovation, and advocating for policies that expand equitable access to care. We recognize that a resilient healthcare system relies on the dedication of every staff member, volunteer, and healthcare professional, and we are grateful for their tireless efforts.
United for a stronger, healthier community, you can rely on Bay Area Community Health to continue serving you with excellence, compassion, and integrity in 2025 and beyond.
Thank you for allowing us to serve you and for being an essential part of our community.
In community spirit,
Carlos Rosario
Board Chair
Executive Leadership Team
Chief Executive Officer
Zettie D. Page III
MD, Ph.D., MBA, MSW, MS
Chief Medical Officer
Harsha Ramchandani, MD
Chief of Strategic Development
Wilfredo Lacro, EMHA
Chief of Information Systems
Gaurav Tyagi, MBA
Chief Financial Officer
Stan Augustine, PhD, MBA, MA
Chief of Operations
Carl Walters II
Board of Directors
Carlos Rosario
Board Chair
Robert Wyckoff
Board Vice Chair
Kanahl Kendrick
Treasurer
Stephanie Reddell
Secretary
Zettie D. Page III
MD, Ph.D., MBA, MSW, MS, Ex-officio Officer
Elizabeth Guerrero
Beny Jain
Kobin Lee
Karen Levine
Peter Pham
Malae U Reddy
Carol Thompson
Who are we?
Bay Area Community Health is a nonprofit, Federally Qualified Health Center (FQHC)committed to delivering excellent health care services in a caring, nurturing, and respectful atmosphere while improving the quality of life for every individual and family in our care.
Bay Area Community Health promotes optimal health, chronic disease management, and access to health care services for every individual and family in southern Alameda County and Santa Clara County.
With a dedicated team of 558 staff, we care for more than 67,000 patients in the greater San Francisco Bay Area, from Union City to Gilroy, regardless of their ability to pay.
Our target population includes the working poor, those experiencing homelessness, persons with HIV/AIDS, transgender individuals, and other medically underserved populations.
Integrated Dental Care for Whole-Person Health
In the vibrant and diverse communities of Santa Clara and Alameda Counties, Bay Area Community Health continues to lead with innovation and compassion. At the heart of its whole-person approach lies a deep commitment to dental care, an essential yet often overlooked aspect of overall health.
Bay Area Community Health’s integrated model brings dental and primary care together, often under one roof, creating a seamless experience for patients. This thoughtful design reduces the need for multiple appointments or travel, making healthcare more accessible and less stressful for families juggling work, school, and daily responsibilities.
By embedding dental services within its broader care framework, Bay Area Community Heath is uniquely positioned to address the powerful connections between oral health and chronic conditions. “Oral health screenings are essential,” highlights Alisa Harlow, Bay Area Community Health Dental Program Manager. “Your mouth can reveal early signs of disease, and timely care protects both your smile and your overall health.” From cavities and gum disease to infections and indicators of diabetes or heart disease, the dental teams work side-by-side with medical providers to ensure patients receive timely, coordinated care.
Prevention and education are pillars of Bay Area Community Health’s dental philosophy. Through engaging in school-based presentations, children learn the importance of oral hygiene in ways that are fun, accessible, and culturally relevant. And with Little Smiles, the organization offers dedicated pediatric hours that transform dental visits into positive experiences. “Families respond enthusiastically to Little Smiles Day, which not only encourages regular visits but also builds trust and excitement around oral health,” adds Harlow. These specialized hours help ease children’s anxiety and support working parents by offering flexible scheduling that fits into busy routines.
Beyond clinic walls, Bay Area Community Health’s reach extends into the community through mobile dental clinics and school partnerships. These efforts bring care directly to those who need it most, low-income families, immigrants, people with limited transportation, unhoused individuals, teens without available parents, and communities of color. “Mobile dental services expand our reach, turning barriers into opportunities for families to receive timely, high-quality care,” says Harlow.
The impact of Bay Area Community Health’s integrated dental care is visible in the confident smiles of children, the relief of parents, and the strengthened health of entire families. For those long underserved by traditional systems, our model offers not just treatment, but trust, dignity, and hope.
As we continue to grow its dental programs, its commitment remains clear – every smile served is a step toward a healthier, more equitable future.
Meeting the Moment: Bay Area Community Health SUD-MAT Program Expands Access and Saves Lives
In the heart of the Bay Area, where the need for accessible, compassionate care continues to grow, Bay Area Community Health is leading with purpose. Through its Substance Use Disorder Medication-Assisted Treatment (SUD-MAT) program, Bay Area Community Health is transforming how communities respond to the opioid crisis—meeting patients where they are and walking alongside them on the path to recovery.
In 2024, Bay Area Community Health Provided care to over 1,000 patients, nearly triple the number served the previous year. This growth reflects not only the urgency of the crisis but also the trust patients place in Bay Area Community Health’s low-barrier, integrated approach to care.
At the core of the SUD-MAT program is a harm reduction philosophy, delivered by a dedicated team of 14 providers, including physicians, nurse practitioners, and licensed clinical social workers. Patients receive evidence-based medications such as buprenorphine and naltrexone to manage cravings and withdrawal symptoms. In 2024 alone, 360 individuals received medications for opioid use disorder (MOUD), supported by behavioral health services, peer support, and case management.
“We know recovery can be challenging and feel like you're up against a lot on your own,” says Veronika Rodriguez, Bay Area Community Health SUD/MAT Manager. “Our program creates a safe space for people to speak openly and honestly about their substance use without judgment and pressure.”
This emphasis on trust and safety is foundational to Bay Area Community Health’s model. “We want to make sure our patients do not walk their path of recovery alone,” Rodriguez continues. “We are there every step of the way. We strive to build relationships and trust with our patients to provide support, guidance, and hope as they work towards their goals.”
But Bay Area Community Health’s approach goes beyond medication. The program’s wraparound model addresses the root causes of addiction, offering mental health counseling, housing support, and recovery coaching. These services help reduce the risk of overdose, strengthen connections to care, and improve long-term outcomes in housing, employment, and overall wellness.
Many patients face barriers to attending in-person appointments, such as a lack of transportation, mobility challenges, or demanding schedules. To address this, Bay Area Community Health expanded access to telehealth services to ensure care remains within reach. Real-time video visits and remote monitoring allow patients to receive timely, high-quality care from the comfort of their homes, ensuring that support is never out of reach.
More than a treatment program, Bay Area Community Health’s SUD-MAT initiative is a lifeline. It offers hope, dignity, and healing to individuals and families navigating the complexities of substance use. By combining clinical excellence with deep community connection, Bay Area Community Health continues to redefine what recovery can look like—one patient, one story, one step at a time.
Empowering Women’s Health: Whole-Person Care at Every Stage of Life
In the Bay Area, where women’s health needs are as diverse as the communities themselves, Bay Area Community Health continues to lead with a whole-person approach to care. Here, women’s health is not just a service, but a commitment to supporting every stage of life with compassion, connection, and clinical excellence.
Through an integrated model that brings together primary care, behavioral health, and complementary therapies, Bay Area Community Health ensures that women receive care that is both comprehensive and culturally responsive. As Michelle Schabilion, Bay Area Community Health Women's Health Program Supervisor explains, “Whole-person care means listening, connecting, and giving women the tools to feel strong, safe, and in control of their health.” This approach transforms every appointment, from family planning to chronic disease management, into an opportunity to support healing and empower wellness.
In 2024, the organization provided prenatal care to 730 patients, with 495 entering care in the first trimester, which is a critical milestone for healthy pregnancies. The program spans the full spectrum of women’s health, including 4,669 family planning visits, 8,518 cervical cancer screenings, and 2,411 mammograms delivered in partnership with trusted providers like Sutter Health. Linde Chea, Bay Area Community Health Women's Health Program Manager emphasizes the impact of this care, noting, “When women prioritize their health, they unlock unstoppable strength. Every step towards wellness is a step towards power, purpose, and possibility.”
Mental health is deeply woven into BACH’s model of care, with over 15,000 virtual visits delivered in 2024 to support patients facing anxiety, depression, trauma, and more. Addressing emotional well-being alongside physical health ensures that healing happens on many levels. “Our women’s health program is about more than just doctor’s visits—it’s about trust, compassion, and supporting women at every stage of life,” Schabilion adds.
Complementary therapies such as acupuncture and chiropractic care further expand access to holistic healing, offering natural relief for chronic pain, stress, and pregnancy-related discomfort. Chea shares how these services change the experience of care: “Complementary therapies give more than relief; they give you control. In times of uncertainty, practices like prenatal yoga and massage help women reconnect with their bodies, calm their minds, and feel supported every step of the way.”
Through coordinated care and a trauma-informed lens, Bay Area Community Health supports each woman’s journey with dignity and respect. Whether it’s a first prenatal visit, a cancer screening, or a conversation about menopause, the focus remains on ensuring women are seen, heard, and cared for fully. “Here at Bay Area Community Health, we are empowering women to take charge of their health,” Schabilion concludes—a reflection of our commitment to whole-person care.
At Bay Area Community Health, women’s health means more than prevention, it means healing, empowerment, and lifelong support.
Enhanced Care Management: Whole-Person Support for Complex Needs
In the Bay Area’s dynamic and diverse communities, Bay Area Community Health continues to lead with compassion and innovation, especially for those navigating the most complex health and social challenges. Through its Enhanced Care Management (ECM) program, Bay Area Community Health is redefining what it means to care for the whole person.
ECM is more than a service – it’s a lifeline. Designed for individuals facing chronic illness, housing instability, food insecurity, and behavioral health needs, ECM provides personalized, team-based support that meets patients where they are. Case managers walk alongside patients, helping them navigate healthcare systems, access vital resources, and stay connected to care.
“ECM is about building trust and walking with patients through every step of their journey,” says Kalok Lau, Bay Area Community Health Social Services Manager. “We’re not just coordinating appointments, we’re helping people regain stability, dignity, and hope.”
In 2024, Bay Area Community Health delivered over 42,000 case management visits, a powerful reflection of the demand for this high-touch model. These visits were part of a broader effort that reached more than 42,000 patients through enabling services such as health education, community health worker support, and intensive case management.
The impact of ECM is tangible. By providing consistent, preventive care, the program helps reduce emergency room visits and hospitalizations. Teams collaborate across departments, which include primary care, behavioral health, dental, and specialty services, to ensure seamless referrals and coordinated treatment plans.
Lau shares, “One of our patients who had been struggling with housing instability was able to secure permanent housing through ECM support. With stable housing, she could finally focus on managing her diabetes and reconnecting with her care team. This is the heart of ECM: helping people rebuild their lives.”
Culturally competent and trauma-informed, ECM is built on relationships. It’s about listening, understanding, and empowering patients to take charge of their health. Whether it’s arranging transportation, connecting someone to housing support, or simply being a steady presence, ECM teams are there every step of the way.
At Bay Area Community Health, Enhanced Care Management is not just a program. It’s a promise: that every person deserves care that sees them fully, supports them deeply, and helps them move forward with dignity and hope.
BACH Patient Profile
In 2024, BACH served: 67,032 patients
Encounters by Service Category
195,211
MEDICAL
84,421
DENTAL
16,287
BEHAVIORAL HEALTH
17,585
VISION
124,041
ENABLING SERVICES
Poverty level patients: 87% live 200% below the poverty level
695
UNHOUSED
125
VETERANS
1,962
MIGRANT/SEASONAL WORKERS
Patients by gender
43%
FEMALE
57%
MALE
>1%
TRANSGENDER
Patients by age
26%
0 to 17 Years Old
61%
18 to 64 Years Old
13 %
65+
Patients by race and ethnicity
2024 Financial Overview
Revenue
Patient Service Revenue: $93,252,406
Grant Revenue: $20,378,267
Contributions: $169,223
Other Revenue: $6,451,080
Total Revenue: $120,250,976
Expenses
Salaries, Wages and Employee Benefits: $63,876,091
Services and Professional Fees: $23,121,348
Supplies: $8,681,173
Occupancy: $2,794,113
Depreciation: $6,577,806
Other: $14,820,636
Total Expenses: $119,871,167
BACH Service Area
Our FY2024-2025 Community of Supporters
We are deeply grateful to the individuals, foundations, businesses, and community partners whose generosity made our work possible this year. Your contributions have strengthened our programs and amplified our impact. Thank you for standing with us to advance our mission and create lasting change.
Arvind Acharya
Luz Aguilar
Mimi Akaba
Alameda Alliance for Health
Alameda County - Health Care Services
Alameda County - Housing & Community Development Agency
Alameda County - Office of HIV Prevention
Alameda County - Probation Department
Alameda County - Social Services Agency (SSA)
Alameda County Community Food Bank
Alameda County Health - Behavioral Health Department
Alameda County Health - Offices of HIV Care and Prevention
Alameda County Health - Public Health Department
Alameda County Health Care for the Homeless
Alameda County Supervisor David Haubert
Alameda County Supervisor Elisa Márquez
Alameda Health Consortium
Natashia Ambalong
American Cancer Society
American Heart Association
David Andrade
Anthem Blue Cross of California
Sabino Armenta
Xochilth Avalos
Inga Bellamy
Janice Berthold, Heffernan Insurance
Beta Healthcare Group
BJ's Restaurant
C.U.R.A., Inc.
Paul Cabanban
Adrianna Caito
California Department of Health Care Services - ACEs Aware Initiative
California Department of Public Health
California Department of Public Health - Office of AIDS
California Primary Care Association
California School-Based Health Alliance
Francisco Cardenas
Cardenas Markets
Center for Care Innovations - Resilient Beginnings Network
Centers for Disease Control (CDC)
Change X - AWS Gilroy Fund
Raquel Chavez
Chipotle Mexican Grill
Jonathan & Hana Chuang
CHW LLP
City of Fremont - Human Services Department
City of San Jose - Housing Department
City of San Jose - Parks, Recreation and Neighborhood Services
Community Health Center Network
Aisha Coons
Rachel Coons
Erik Cuevas
Nellie Dominguez
Pablo Dominguez
Kimberly Douglas
Adam Duddles
East Bay Times - Share the Spirit
Kelly Emo
Essential Access Health
Kristen Evans
Leila Farivar
First 5 of Santa Clara
Fremont Chamber of Commerce
Javier Garcia
Al Garner
Karla Garza
Gilroy Foundation
Hilary Gonzalez
Google Corporate Giving
Health Resources and Services Administration (HRSA)
Hellman Foundation
Heluna Health - Children and Youth Behavioral Health Initiative
Jane Horvath
David Hurst
Hannah Huynh
Ingenesis, Inc.
Innovative Dining Group
Intel Corporate Giving
Jack's Brewing
Shu-Hui Jeng
Kaiser Permanente - Greater Southern Alameda Area
Kaiser Permanente - South Bay Community Benefit
Dr. Liza Karamardian DDS
Saad Kayani
Jenny Kumar & Aaron Castro
Jonathan & Yannina Kumar
Rajendra Kumar
Latino Family Fund
I-Ching Lee
Kobin Lee
Lynn Locher
Melissa Lopez
Kandice Lynch
Tommy Ma
Javier Martinez
Nathan McGavin & Linna Nguyen
Jo McRell
Dr. Durriyah T. Mogri
Devang & Shivani Naik
Navigator Networks
Winnie Ngo & Soknirorn Than
Jamie Nhek
Noodle & Boo
North American Syringe Exchange Network (NASEN)
NVIDIA Corporate Giving
Myla Ocampo-Wong
Office of Congressman Eric Swalwell
Office of Congresswoman Zoe Lofgren
Okta Corporate Giving
Emmanuel Otoah-Gyasi
Dr. Zettie D. Page, III
Monique Perez
Rocio Perez
Stephania Perez
Monica Pham
Provider Healthcare
Russell Quash
Omar & Aysha Raja
Rajesh Davda
Stephanie Rojas & Ramino Torres
Sacred Heart Community Services
Safeway
Marlyn Sanchez
Santa Clara County - Public Health Department
Santa Clara Family Health Plan
Andrea Santa Cruz
Yesenia Santa Cruz
Shadeh Shariat
Sierra Health Foundation
Silicon Valley Community Foundation
Vince & Melinda Soares
Sobrato Family Foundation
Substance Abuse and Mental Health Services Administration (SAMHSA)
Summit State Bank
Sunlight Giving
Sutter Health
Jennifer Tanabe & Greg Hicks
Christine & Vilma Tapia
Toby Thach
The California Wellness Foundation
The Health Trust
The Swenson Group
The Tech Interactive
Mimi Tom
Topgolf
Ken Torres
Dorian Toy
Megan Toy
Sandy Tun
UCLA-UCSF ACEs Aware Family Resilience Network (UCAAN)
Unitek College, LLC
Eddie, Megan & Jesset Valero
Valero
Edgar Valtierra
Patricia Venerable
Shumaila Waheed
Jennifer Walker
Alice Weston
William G. Irwin Foundation
Wayne Williams
Dave Young
We apologize for any errors, omissions, or misspellings. If you have any corrections or updates, please email donation@bach.health.